TERMS & CONDITIONS

SoveReign Surgical Steel Body Jewellery

---

1. INTRODUCTION

Welcome to SoveReign Surgical Steel (“SoveReign”, “we”, “us”, “our”).

These Terms & Conditions govern your use of our website:
👉 www.sovereignsurgicalsteel.co.za

By accessing, browsing, or placing an order on this website, you agree to be legally bound by these Terms & Conditions.

If you do not agree, you must not use this website.

---

2. LEGAL CAPACITY

By using this website, you confirm that:

• You are 18 years or older, or
• You are using the website under supervision of a legal guardian

You further confirm that you:

• Have the legal authority to enter into binding agreements
• Are authorised to use the payment method provided

---

3. PRODUCTS & DESCRIPTIONS

We take reasonable steps to ensure that:

• Product descriptions are accurate
• Images represent the products as closely as possible

However:

• Slight variations in colour, size, or appearance may occur
• Measurements and specifications must be reviewed carefully before purchase

➡️ The customer bears full responsibility for ensuring product suitability before purchase.

---

4. PRICING & AVAILABILITY

• All prices are listed in South African Rand (ZAR)
• Prices may change without notice
• Products are subject to availability

We reserve the right to:

• Correct pricing errors
• Cancel orders arising from incorrect pricing or stock issues

---

5. ORDERS & ACCEPTANCE

An order is only confirmed when:

• Payment has been successfully processed
• You receive an order confirmation

We reserve the right to:

• Refuse or cancel any order at our discretion
• Cancel orders suspected of fraud or abuse

---

6. PAYMENT TERMS

All payments are processed securely via PayFast.

By making payment, you confirm that:

• You are the authorised account/card holder
• The transaction is legitimate and approved

➡️ All transactions are considered final and binding once processed.

---

7. SHIPPING & DELIVERY

• Delivery times are estimates and not guaranteed
• Risk transfers to the customer upon delivery

SoveReign is not responsible for:

• Courier delays
• Losses caused after confirmed delivery

Proof of delivery will be considered final evidence of fulfilment.

---

8. RETURNS & REFUNDS

All returns and refunds are governed by our:

👉 Return & Refund Policy

By agreeing to these Terms, you confirm that you have:

• Read and accepted the Return Policy
• Understood all hygiene restrictions
• Accepted all limitations on returns and refunds

---

9. HYGIENE & NON-RETURNABLE GOODS

Due to the nature of body piercing jewellery:

• Items are classified as hygiene-sensitive goods

Once opened or used:

❌ They are not eligible for return, refund, or exchange

This is enforced in accordance with South African consumer protection principles.

---

10. CUSTOMER RESPONSIBILITIES

You agree that it is your responsibility to:

• Select correct sizes and products
• Read all product descriptions
• Ensure compatibility with your body and sensitivities

SoveReign will not be liable for:

• Incorrect purchases
• Allergic reactions
• Misuse of products

---

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SoveReign shall not be liable for:

• Indirect or consequential damages
• Loss arising from misuse or improper care
• Allergic reactions or sensitivities
• Incorrect sizing or product selection

All products are used at the customer’s own risk.

---

12. INTELLECTUAL PROPERTY

All content on this website, including:

• Images
• Logos
• Text
• Branding

is the property of SoveReign and may not be:

• Copied
• Reproduced
• Distributed

without prior written consent.

---

13. PRIVACY & DATA PROTECTION

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

By using this website, you consent to:

• Collection and processing of your data
• Use of your information for order fulfilment and communication

---

14. CHARGEBACK & DISPUTE POLICY

You agree not to initiate any chargeback or dispute without first contacting SoveReign.

The following are considered invalid disputes:

• Attempts to bypass the Return Policy
• Claims based on change of mind or incorrect selection
• Claims on opened hygiene-restricted items

SoveReign reserves the right to:

• Submit full evidence to dispute claims
• Recover costs for fraudulent chargebacks
• Restrict future purchases

---

15. FRAUD PREVENTION

We reserve the right to:

• Refuse or cancel suspicious orders
• Request additional verification
• Block users engaging in fraudulent activity

Orders flagged as high-risk may be cancelled without notice.

---

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of:

👉 South Africa

Including:

• Consumer Protection Act (CPA)
• Electronic Communications and Transactions Act (ECTA)

---

17. DISPUTE RESOLUTION

Any disputes must first be addressed directly with SoveReign.

Failure to do so may result in:

• Immediate rejection of claims
• Submission of evidence in defence

Where required, disputes may be referred to:

• The National Consumer Commission
• Or relevant legal authorities

---

18. AMENDMENTS

SoveReign reserves the right to:

• Update or modify these Terms at any time

Changes take effect immediately upon publication on the website.

---

19. ENTIRE AGREEMENT

These Terms & Conditions, together with:

• Return & Refund Policy
• Website content

constitute the entire agreement between the customer and SoveReign.